Impressed on several levels- When i called to see if someone could tell me what the sleeve length was, the wonderful woman went out to the warehouse and measured it for me! Thanks for that! I called an 1 hr before they closed on Tuesday, they sent it out on Wed and I had it on Friday. Wow!...they are in South Carolina and I live in Washington state. The jacket was a darker brown than the picture. (yes!) It looks great and I feel great in it. I've been searching for a brown leather jacket for a long time. It is exactly what I wanted. Thank you Jamin for having it and the great service!